Refer a Client
How to Refer a Client / Survivor
Shelter Movers does not currently accept self referrals. To access our services, please connect with a referral agency. If you feel you are in danger, call 911 or your local police station immediately.
Shelter Movers’ services are available by referral. Referring agencies typically include: shelter staff, social workers, healthcare providers, community-based organizations, and police. To access this service, referred clients must be moving as a result of abuse / violence.
How to refer a client:
- With the consent of the survivor, contact the chapter that is nearest to your client. See contact information by region below.
- A member of our intake team will reply within one business day, requesting that you complete an in-depth intake form detailing logistics and safety information for the move.
- Once we’ve received the completed form, your client’s move will be assigned to one of our Move Coordinators who will contact the client directly to plan the move.
Please be prepared to provide us with:
- Name of the referral contact (ex. coordinator at shelter/support agency/etc.)
- Referral Contact’s email and/or Phone Number
- Move Location (where the client is moving from)
- Drop-off Location (where the client is moving to)
- Requested move date(s) *Please provide a minimum of 3 dates. We ask for a minimum of 2 week’s notice whenever possible.
Refer a Client in Vancouver Region: 1-855-203-6252 (ext. 3) infovan@sheltermovers.com
For clients in crisis, contact:
VictimLink BC
Call/Text: 1-800-563-0808
Email: VictimLinkBC@bc211.ca
Refer a Client in Calgary Region: 1-855-203-6252 (ext. 8) info.calgary@sheltermovers.com
For clients in crisis, contact:
Fear is Not Love: 403.234.SAFE (7233) / help@cwes.ca / 403.604.6689
Family Violence Info Line: 310-1818 (toll free, services offered in over 170 languages)
Find a Shelter in Alberta: 1-866-331-3933
Refer a Client in Edmonton: 1-855-203-6252 (ext. 9) info.edmonton@sheltermovers.com
For clients in crisis, contact:
WIN House: 780-479-0058 (24-hr Helpline)
Family Violence Info Line: 310-1818 (toll free, services offered in over 170 languages)
Find a Shelter in Alberta: 1-866-331-3933
Refer a Client in Winnipeg: 1-855-203-6252 (ext. 110) info.winnipeg@sheltermovers.com
For clients in crisis, contact:
Winnipeg Crisis Support line (24 hours): 204-615-0311
Ma Mawi Wi Chi Itata Centre, Inc. (9 a.m.-5 p.m.): 204-925-0300
Refer a Client in Southwestern Ontario: 1-855-203-6252 (ext. 6) info.swo@sheltermovers.com
For clients in crisis, contact:
Kitchener/Waterloo Crisis Line: 519-742-5894
Cambridge Crisis Line: 519-653-2422
Assaulted Women’s Helpline Crisis Line: 866-863-0511
Refer a Client in Toronto: 1-855-203-6252 (ext. 1) info@sheltermovers.com
Refer a Client in Peel Region: 1-855-203-6252 (ext. 103) info.peel@sheltermovers.com
Refer a Client in York Region: 1-855-203-6252 (ext. 102) yorkregion@sheltermovers.com
For clients in crisis, contact: Assaulted Women’s Helpline Crisis Line: 866-863-0511
Refer a Client in Ottawa: 1-855-203-6252 (ext. 2) infoottawa@sheltermovers.com
For clients in crisis, contact:
Distress Centre Ottawa Crisis Line: 613-238-3311
Assaulted Women’s Helpline Crisis Line: 866-863-0511
Refer a Client in Montreal: 1-855-203-6252 (ext. 5) info.montreal@sheltermovers.com
For clients in crisis, contact: SOS Violence Conjugale: 1-800-363-9010
Refer a Client in New Brunswick Region:
1-855-203-6252 (ext. 7) info.moncton@sheltermovers.com
For clients in crisis, contact:
- YWCA Crisis Line: 1-888-579-2997
- Crossroads for Women: 506-853-0811 or intervention@crossroadsforwomen.ca
- Harvest House Atlantic for Emergency Shelter: 506-388-4357
For available shelter spaces, visit: ShelterSafe.ca/New-Brunswick/
Refer a Client in Nova Scotia: 1-855-203-6252 (ext. 4) info.ns@sheltermovers.com
For clients in crisis, contact:
Bryony’s emergency line: 902-423-7183
Mental health crisis line call: 1-888-429-8167