Data We Collect
We collect data about you in different ways. For example, we collect data:
- Directly from you. This includes when you make an account, sign up to get our emails, donate to us, or contact us.
- Automatically. This includes through cookies, server logs, and other tools on our website or apps.
- From other sources.
These can include our affiliates, vendors, social media, publicly available sources, and other companies.
The following are a few examples of our collection and use of data:
Account Registration
Examples of Personal data:
We collect your name and contact information when you make an account in any of our web applications. We also collect data on the actions that you perform while logged in. You will have the option of adding other information like your picture.
Primary Purpose and Legal Basis:
We have a legitimate interest in providing account related functionalities to users. Accounts can offer easy navigation through the volunteering and/or referral process. It can also help save your preferences, or give you access to your activity history.
Client (Survivor) Information
Examples of Personal data:
We collect the first name, preferred contact information, service preferences, and essential demographic information of our clients.
Primary Purpose and Legal Basis:
We have a legitimate interest in contacting our clients and providing them our services, upon their request. We have a legitimate interest in better understanding our clients.
Donor Information
Examples of Personal data:
We collect the name and contact information of our donors, including the employees of our corporate donors with whom we may interact. We may also collect background information about our donors from third party sources, including their likelihood and ability to make future donations.
Primary Purpose and Legal Basis:
We have a legitimate interest in contacting our donors and communicating with them about activities such as projects, services, and billing. We have a legitimate interest in better understanding our donors. If required by law, we obtain the consent of our donors prior to obtaining information about them from third party sources.
Referral Agency & Partner Information
Examples of Personal data:
We collect your name and contact information when you make an account in any of our web applications or when you engage in online activities with our organization’s representatives. We also collect data on the actions that you perform while logged in.
Primary Purpose and Legal Basis:
We have a legitimate interest in providing account related functionalities to users. Accounts can offer easy navigation through the client referral process.
Volunteer Information
Examples of Personal data:
We collect your name and contact information when you make an account in any of our web applications. We also collect data on the actions that you perform while logged in. You will have the option of adding other information like your picture.
Primary Purpose and Legal Basis:
We have a legitimate interest in providing account related functionalities to users. Accounts can offer easy navigation through with online volunteering activities. It can also help save your preferences, or give you access to your activity history.
Use of Our Website
Examples of Personal data:
We use technology (e.g., a cookie or a pixel) to learn how you engage with our websites. This may include which links you click or what you type into our online forms. We may also track your IP address, the website that referred you to us, and data about your device.
Primary Purpose and Legal Basis:
We have a legitimate interest in making our website operate. We also use it to understand how you interact with our websites, gather analytics, improve our websites, and learn your preferences. We may also use this data to help detect and prevent fraud. Where required by law, we base the use of technologies upon consent.
Demographics
Examples of Personal data:
We collect personal data, such as your age or your region.
Primary Purpose and Legal Basis:
We have a legitimate interest in understanding our users, donors, and potential donors better.
Email Interactions
Examples of Personal data:
If you receive email from us, we use tools to capture when you open our message, click on links or banners in it, or make purchases after receiving an email.
Primary Purpose and Legal Basis:
Where permitted by law, we use this technology to understand how you engage with our messages.
Job Applicants
Examples of Personal data:
If you apply for a job, we collect information needed to process your application. This may include your social insurance number. Providing this information is required for employment.
Primary Purpose and Legal Basis:
In some contexts, we are required by law to collect data about applicants. We also have a legitimate interest in using data to evaluate your application or consider you for other positions. If you become an employee, we will provide you with a separate privacy notice that explains how we collect, use, and share additional data about our employees.
Feedback/Support
Examples of Personal data:
If you provide feedback or contact us for support, we collect your name and email, as well as other content that you send.
Primary Purpose and Legal Basis:
We have a legitimate interest in receiving and acting upon feedback.
Mailing List
Examples of Personal data:
When you sign up for our mailing lists, we collect your contact information.
Primary Purpose and Legal Basis:
We have a legitimate interest in sharing information about our mission. Where required by law we will ask for your consent before communicating with you.
Mobile Devices
Examples of Personal data:
We collect information your device broadcasts when you visit our website.
Primary Purpose and Legal Basis:
We have a legitimate interest in identifying unique visitors and understanding how users engage with us on their mobile device.
Donations
Examples of Personal data:
We collect your name, billing, email addresses, phone number, and credit or debit card information when you make a donation.
Primary Purpose and Legal Basis:
We use your information to process your donation.
Co-branded Programs
Examples of Personal data:
We collect data that you provide as part of co-branded offer, or promotion, with other entities.
Primary Purpose and Legal Basis:
We may collect your information with another organization, such as a company that allows us to ask you for a donation on their website. When data is jointly collected, your information may be submitted, or sent, to both organizations. This privacy notice applies to our use of your data. You should review the privacy notice of the other entity to understand their use of your data.
Public Health and Safety
Examples of Personal data:
We may collect data from donors, employees, guests, volunteers, and others who visit our offices or attend our events. This may include body temperature, symptoms of illness, and underlying health conditions.
Primary Purpose and Legal Basis:
We have a legitimate interest in protecting the health and safety of our donors, employees, guests, volunteers, and others. In some jurisdictions we may be required by law, regulation, or government order to collect and retain data related to public health and safety. We have a legal obligation to comply in such areas.
Surveys
Examples of Personal data:
We collect data you share through surveys. If a third-party offers a survey, the third party's privacy notice also applies to the collection, use, and disclosure of your data.
Primary Purpose and Legal Basis:
We have a legitimate interest in understanding your opinions.
User Content
Examples of Personal data:
If you choose to engage in forums, blogs, or other similar features offered by us, including submitting a review about your experience or creating a public team, we may maintain records about the content you post. This might include comments, reviews or questions as well as metadata associated with your content.
Primary Purpose and Legal Basis:
We use this data to understand your opinions and foster a safe environment on our websites.
